SHIPPING + RETURNS
HOLIDAY SHIPPING DATES
i'm currently taking a break from my studio. all orders placed between december 6 - december 15 will be shipped on december 16 with complimentary express shipping.
all orders placed from december 16 onwards will be shipped same day with complimentary express shipping.
please allow additional time due to shipping delays caused by covid.
RETURNS + EXCHANGES
returns + exchanges are available on all full-priced purchases (excluding face masks) within 7 days of receiving your item. please contact hello@annie-hamilton to arrange a return. you may choose a refund or credit note for your return. no refunds or exchanges for sale items.
face masks: in keeping with hygiene standards, there is no exchange or refund available for face masks. all sales are final.
pre-orders: returns + exchanges are available within 7 days of receiving your item.
faulty items: please contact hello@annie-hamilton within 7 days of receiving your item.
shipping costs non-refundable. customers must cover all shipping costs for returns + exchanges, unless the item is deemed faulty.
all items are shipped with australia post
australian orders - $10 regular shipping / $15 express shipping
international orders - $20 flat rate regular shipping. please get in touch if you require express shipping.
please get in touch with any questions or issues - firstname.lastname@example.org